Welcome to the UK's Number 1 Airsoft Store

FPS Airsoft
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Customer Service

Shipping & Delivery
Goods ordered before 3pm are despatched the same day where possible
Its our Aim at FPS Airsoft to give you the best customer service " If you're happy we're happy :-)" If you don't achieve this for you then please let us know.

Privacy & Security
When you sign up for an account all details collected are kept private and confidential.
Your contact details will only ever be used in order to ship orders, and if necessary, to contact you regarding any orders in progress. Customer details are never passed onto any third parties.
1) Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
2) At the time of signing up you may opt to receive an occasional newsletter to inform you of special offers, new items etc. This is not a weekly influx of spam type newsletter, in fact there will be hardly any! If you sign up for this then decide you no longer want it you can easily opt not to receive it by altering your settings on the My Account page.

Returns & Replacements
In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause you minimum inconvenience.

1.0 Suspected faulty Item Email us on orders@fps-airsoft.co.uk . Items, which are faulty, must be returned within the warranty period (3-12 months standard warranty for most products, please check). Once you have spoken to a member of staff and they have confirmed that the product should be returned please complete the emailed form we will send you.
If the item is diagnosed faulty by our technicians, we will do our best to provide a replacement within 3-5 working days providing the item is in stock.
2.0 Item missing or incorrect item sent Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services orders@fps-airsoft.co.uk within 3 working days of receiving the order.
3.0 Signing for goods All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services orders@fps-airsoft.co.uk
4.0 Damaged item For mail order goods only. In the event that you receive a damaged item, speak to Customer Services Customer Services orders@fps-airsoft.co.uk within 72 hours of receiving the order. A replacement will not be sent until the damaged item has been returned and inspected.
5.0 Unwanted Or Incompatible Goods If you purchased the goods online and are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 working days of purchase. You must contact us for a returns form. Once the goods are returned we will give you a refund of the price paid. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, complete and in a re-saleable condition. You should then return the goods at your own cost and risk. It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We recommend that you take out insurance cover and that the goods should be sent by recorded or registered post or with a reputable courier. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.
6.0 When returning Items All returned items must be in original packaging. FPS Airsoft will not be liable for any damage to items that are not adequately packaged and damaged in transit to FPS Airsoft. 7.0 This does not affect your Statutory Rights as a Consumer

Ordering
Orders can be placed online via either our eBay or Web Store, currently we are only an online store but personal callers are welcome you just need to contact us first prior to your visit. All orders placed online can be tracked in your account page.

Payment, Pricing & Promotions
We aim to offer competitive pricing and its always worth joining our newsletter for promotions and discounts.

Viewing Orders
All Order can be viewed in your accounts page.

Updating Account Information
Its your responsibility to update your account information, FPS Airsoft can not be held responsible to for orders that get despatched to an old or incorrect address.